TERMS AND CONDITIONS OF USE

e MunshiJi — AI-Assisted Legal Drafting Assistant

Effective Date: 01-09-2026 Last Updated: 28-09-2026 Version: 1.4

Service Provider: e MunshiJi, a sole proprietorship carrying on business through its proprietor (Udyam Registration No. UDYAM-UP-50-0300200), having its principal place of business at Gold Line Residency, Anora Kalan, Faizabad Road, Lucknow, Uttar Pradesh 226010, India (hereinafter "e MunshiJi", "we", "us", or "the Service Provider").

Website: https://emunshiji.in

Service Channel: WhatsApp Business number +91 87668 17939

Support: help@emunshiji.in | +91 70224 57957

PREAMBLE AND NOTICE TO USERS

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICE.

e MunshiJi is a technology tool for the assistance of legal professionals. It is not a law firm, does not practise law, does not render legal advice, and does not create any advocate–client relationship with any User.

All output produced through the Service is generated by third-party artificial intelligence systems and is presented in draft form only. Such output may contain errors, omissions, outdated law, incorrect statutory references, or inaccurate case citations. No output may be filed, relied upon, or acted upon without independent verification and approval by a qualified advocate.

By using the Service, you accept these Terms in their entirety.

1. DEFINITIONS

In these Terms, unless the context otherwise requires:

1.1 "AI Output" means any text, draft, argument, summary, analysis, or other content produced through the Service by artificial intelligence systems, including but not limited to legal drafts, arguments and counter-arguments, and case or statutory summaries.

1.2 "Confidential Material" means any document, photograph, fact, or information submitted by a User to the Service, including material that may be subject to advocate–client privilege.

1.3 "Service" means the e MunshiJi WhatsApp-based application and all features made available thereunder, including legal drafting assistance, case-law search, bare-act and statutory search, argument generation, case diary, and hearing reminders.

1.4 "Third-Party Providers" means independent third parties whose systems, data, or infrastructure are used in delivering the Service, including without limitation artificial intelligence model providers, Indian Kanoon (legal database), WhatsApp/Meta Platforms, cloud hosting providers, and payment infrastructure.

1.5 "User", "you", or "your" means any person who accesses or uses the Service.

1.6 "Trial" means a complimentary, time-bound period during which a User may access designated features of the Service without payment, as further described in Clause 7.9.

1.7 "Complimentary Access" means access to designated features of the Service granted by the Service Provider, at its sole discretion, to a specific User for a stated or extendable period, without payment, as further described in Clause 7.10.

1.8 "Refund and Cancellation Policy" means the policy of that title published on the Website, as amended from time to time, which governs cancellation of subscriptions and refund of subscription fees and forms part of these Terms.

2. ACCEPTANCE, FORMATION AND CAPACITY OF CONTRACT

2.1 Formation of Contract. These Terms constitute a legally binding agreement between the User and the Service Provider under the Indian Contract Act, 1872. The Service Provider's publication of the Service and its subscription plans constitutes an invitation to offer. A User's request to subscribe constitutes an offer, and activation of a subscription by the Service Provider constitutes acceptance, thereby completing the contract.

2.2 Consideration. Subscription fees paid by the User constitute lawful consideration under Section 2(d) of the Indian Contract Act, 1872.

2.3 Capacity. By using the Service, you represent and warrant that you are competent to contract under Section 11 of the Indian Contract Act, 1872, being (a) at least eighteen (18) years of age, (b) of sound mind, and (c) not disqualified from contracting under any law. The Service is not offered to minors.

2.4 Acceptance by Conduct. Continued use of the Service after any modification of these Terms constitutes acceptance of the modified Terms.

2.5 Electronic Contract. These Terms are an electronic record under the Information Technology Act, 2000 and rules thereunder, and do not require any physical or digital signature.

3. NATURE OF THE SERVICE — NO LEGAL ADVICE, NO ADVOCATE–CLIENT RELATIONSHIP

3.1 Tool, Not Counsel. The Service is a drafting and research assistance tool intended for use by advocates, legal practitioners, and law professionals. It does not, and is not intended to, constitute legal advice, legal opinion, or legal representation.

3.2 No Professional Relationship. No advocate–client relationship, fiduciary relationship, or relationship of trust and confidence arises between the Service Provider and any User by reason of use of the Service.

3.3 Compliance with the Advocates Act. The Service Provider does not practise the profession of law within the meaning of the Advocates Act, 1961. Nothing in the Service shall be construed as the rendering of legal services to any person. Users who are enrolled advocates remain solely responsible for compliance with the Advocates Act, 1961, the Bar Council of India Rules, and all applicable rules of professional conduct and etiquette.

3.4 Professional Responsibility Unaffected. A User who is an advocate remains fully and personally responsible to their own client for all work product, notwithstanding any use of the Service. Use of the Service does not transfer, dilute, or share such professional responsibility in any manner.

4. AI-GENERATED CONTENT — NO WARRANTY, USER VERIFICATION MANDATORY

This Clause 4 is fundamental to the bargain between the parties. Users are advised to read it with particular care.

4.1 Content is Machine-Generated. All AI Output is produced automatically by artificial intelligence systems operated by Third-Party Providers, in response to inputs supplied by the User. AI Output is not drafted, reviewed, verified, settled, or approved by any human advocate employed or engaged by the Service Provider before delivery to the User.

4.2 No Warranty of Accuracy or Fitness. To the fullest extent permitted by law, the Service Provider expressly disclaims all warranties, whether express or implied, in respect of AI Output, including without limitation any warranty that AI Output is: (a) accurate, correct, complete, or current; (b) legally sound or suitable for filing before any court, tribunal, or authority; (c) free from error, omission, or misstatement of law or fact; (d) compliant with the practice, format, rules, or requirements of any particular court; (e) fit for any particular purpose.

4.3 Known Limitations of AI Systems. The User acknowledges being specifically informed that artificial intelligence systems are known to: (a) produce plausible-sounding but factually incorrect statements (commonly termed "hallucination"); (b) generate citations to judgments, provisions, or authorities that may be inaccurate, misattributed, or non-existent; (c) reflect superseded or repealed law, including where statutes have been replaced (for example, by the Bharatiya Nyaya Sanhita, 2023, the Bharatiya Nagarik Suraksha Sanhita, 2023, and the Bharatiya Sakshya Adhiniyam, 2023); (d) misread, mistranscribe, or misinterpret documents submitted as photographs or scans; (e) produce output that varies between requests even on identical inputs.

4.4 Mandatory Independent Verification. The User covenants that they shall, before any use, filing, submission, service, or reliance whatsoever: (a) independently read, review, and verify the entirety of the AI Output; (b) independently verify every statutory provision, section number, citation, judgment, date, name, figure, and factual assertion contained therein against authoritative primary sources; (c) apply their own independent professional judgment; and (d) obtain approval from a qualified advocate competent in the relevant subject matter and jurisdiction.

4.5 Sole Responsibility of the User. The User acknowledges and agrees that the entire risk arising out of the use of AI Output rests with the User. The User alone shall be responsible and liable for: (a) any error, defect, inaccuracy, or deficiency in any document filed or relied upon; (b) any adverse order, dismissal, cost, penalty, adjournment, or prejudice suffered by the User or any client of the User; (c) any professional negligence claim, disciplinary proceeding, or action for misconduct; (d) any loss of limitation, right, remedy, or opportunity.

4.6 Disclaimer Appended to Output. Each document generated through the Service bears a written disclaimer to the effect that it is AI-assisted and requires independent review. The User shall not remove, obscure, alter, or suppress such disclaimer with intent to misrepresent the provenance of the document to any court, client, or third party.

4.7 No Guarantee of Outcome. The Service Provider makes no representation whatsoever regarding the outcome of any matter, proceeding, application, or litigation in which AI Output is used.

5. THIRD-PARTY SYSTEMS AND DATA SOURCES

5.1 Reliance on Third Parties. The Service functions by transmitting User inputs to, and receiving outputs from, systems operated by Third-Party Providers. The Service Provider does not own, control, operate, or supervise such systems.

5.2 Artificial Intelligence Providers. AI Output is generated by large language models developed and operated by independent third-party technology companies. The Service Provider exercises no control over the training data, methodology, internal functioning, or output of such models, and gives no warranty in respect thereof.

5.3 Legal Database — Indian Kanoon. Case law, judgments, statutory provisions, and bare-act content are retrieved from Indian Kanoon (https://indiankanoon.org), an independent third-party legal database, through its application programming interface. Accordingly: (a) the Service Provider does not author, compile, curate, edit, or verify such content; (b) the Service Provider makes no representation as to the accuracy, completeness, currency, or authenticity of such content; (c) all such content is attributed to Indian Kanoon within the Service; (d) the User must independently verify all retrieved material against certified copies, official reports, or authoritative primary sources before citing or relying upon it in any proceeding; (e) the availability of such content is contingent upon the continued availability of the third-party service, over which the Service Provider has no control.

5.4 Messaging Platform. The Service is delivered through WhatsApp, operated by Meta Platforms, Inc., and associated messaging infrastructure. Use of the Service is additionally subject to the terms and policies of such platform providers. The Service Provider is not responsible for delivery failure, delay, message loss, account restriction, or service interruption attributable to such platforms.

5.5 No Liability for Third-Party Failure. The Service Provider shall not be liable for any act, omission, error, defect, interruption, discontinuation, price change, policy change, or failure of any Third-Party Provider.

6. USER OBLIGATIONS AND WARRANTIES

6.1 The User warrants and undertakes that they shall: (a) use the Service only for lawful purposes and in accordance with these Terms; (b) possess all necessary rights, authority, consents, and instructions in respect of every document and item of information submitted to the Service; (c) not submit any material the disclosure of which is prohibited by law, by order of any court, or by any obligation of confidentiality binding upon the User; (d) not use the Service to prepare, facilitate, or further any fraudulent, vexatious, frivolous, or unlawful proceeding; (e) not attempt to reverse engineer, decompile, probe, scan, overload, or circumvent any security or access-control mechanism of the Service; (f) not share, resell, sublicense, or provide access to their subscription to any other person; (g) not use the Service to generate content that is defamatory, obscene, or otherwise unlawful under the Information Technology Act, 2000 or any other law; (h) maintain the confidentiality of their access credentials and registered mobile number; (i) verify all AI Output as required by Clause 4.

6.2 Sensitive and Privileged Material. The User acknowledges that documents submitted may contain privileged, confidential, or personal information relating to third parties. The User is solely responsible for determining whether it is appropriate, lawful, and consistent with their professional obligations to submit such material to a system that transmits data to Third-Party Providers.

6.3 Prohibited Users. The Service is intended for legal professionals. Persons who are not legal professionals must not use the Service as a substitute for engaging a qualified advocate.

7. SUBSCRIPTION, FEES, PAYMENT AND REFUNDS

7.1 Plans. The Service is offered on subscription plans, the features, usage limits, and prices of which are published within the Service and may be revised from time to time.

7.2 Usage Limits. Each plan carries daily or periodic limits on specified features. The Service Provider may enforce such limits and may suspend feature access on exhaustion thereof.

7.3 Payment. Fees are payable in advance through Unified Payments Interface (UPI) or such other methods as may be notified. A subscription is activated only upon verification of receipt of payment by the Service Provider.

7.4 Activation. Verification and activation may take a reasonable time. The Service Provider is not liable for delay in activation caused by incomplete, incorrect, or unverifiable payment particulars supplied by the User.

7.5 Taxes. All fees are exclusive of applicable taxes, which shall be borne by the User where leviable.

7.6 Refunds and Cancellation. (a) Cancellation of a subscription and refund of subscription fees are governed by the Refund and Cancellation Policy, which forms part of these Terms and is to be read together with them. (b) Subject to the Refund and Cancellation Policy, subscription fees, once a subscription has been activated, are non-refundable, the Service being a digital service delivered upon activation. (c) In the event of any inconsistency between this Clause 7.6 and the Refund and Cancellation Policy as regards cancellation of a subscription or refund of a subscription fee, the Refund and Cancellation Policy prevails. (d) Nothing in this clause excludes any right of the User under the Consumer Protection Act, 2019.

7.7 Price Revision. Prices may be revised prospectively. Revised prices shall not apply to a subscription period already paid for.

7.8 No Fee Sharing. Fees payable to the Service Provider are for use of a technology tool and do not constitute sharing of legal fees, referral fees, or any arrangement prohibited by the Bar Council of India Rules.

7.9 Free Trial. The Service Provider may from time to time offer a complimentary trial period ("Trial") to a User, on the following terms: (a) the duration and the features included in a Trial shall be as stated within the Service at the time the Trial is offered; (b) a Trial is offered entirely at the discretion of the Service Provider and is ordinarily limited to one Trial per User and per mobile number, regardless of whether the User's account is subsequently deleted, deactivated, or recreated; (c) no fee is charged and no payment is collected for a Trial, and accordingly Clause 7.6 (Refunds) has no application to a Trial; (d) upon expiry of the Trial period, unless the User has taken a paid subscription, the User's access automatically reverts to a limited, non-paid tier of the Service which, as at the date of these Terms, comprises the case diary and hearing reminder features only; legal drafting, arguments and counter-arguments, and case-law and bare-act search are paid features and are not included in the non-paid tier, and the Service Provider may revise the features of the non-paid tier from time to time by notice through the Service or on the Website, any such revision applying prospectively; (e) the Trial is offered on a best-effort and good-faith basis only and does not constitute a guaranteed, warranted, or committed level of service of the kind applicable to a paid subscription; accordingly, the Service Provider may modify, shorten, extend, suspend, or discontinue the Trial offer, generally or for any User, at any time and without liability, and a User may not assert against the Service Provider, in respect of a Trial, any expectation of continuity, availability, or service level equivalent to that of a paid subscription; (f) Clauses 2 (Formation of Contract), 4 (AI-Generated Content), 6 (User Obligations), 8 (Data Protection), 9 (Confidentiality) and 11 (Limitation of Liability) apply to use of the Service during a Trial in the same manner as to a paid subscription.

7.10 Complimentary Access. The Service Provider may, at its sole discretion, grant a specific User access to designated features of the Service without payment ("Complimentary Access"), including where such access is offered through or in connection with a bar association, professional body, or similar arrangement, on the following terms: (a) the duration, features, and any conditions of Complimentary Access shall be as communicated to the User at the time it is granted, and Complimentary Access may be granted for a stated period or extended by the Service Provider at its discretion; (b) no fee is charged and no payment is collected for Complimentary Access, and accordingly Clause 7.6 (Refunds) has no application to it; (c) Complimentary Access is offered on a best-effort and good-faith basis only and does not constitute a guaranteed, warranted, or committed level of service of the kind applicable to a paid subscription, and a User may not assert against the Service Provider any expectation of continuity, availability, or service level equivalent to that of a paid subscription; (d) upon expiry of a period of Complimentary Access, unless the User has taken a paid subscription, the User's access automatically reverts to the limited, non-paid tier of the Service described in Clause 7.9(d); (e) the Service Provider may modify, shorten, extend, suspend, discontinue, or revoke Complimentary Access, generally or for any User, at any time and without liability; (f) Clauses 2 (Formation of Contract), 4 (AI-Generated Content), 6 (User Obligations), 8 (Data Protection), 9 (Confidentiality) and 11 (Limitation of Liability) apply to use of the Service during a period of Complimentary Access in the same manner as to a paid subscription.

7.11 Usage Limits and Fair Use. (a) Each plan, Trial, and grant of Complimentary Access carries such daily or periodic limits on specified features as are published within the Service and may be revised from time to time; such limits apply to the ordinary use of the relevant feature, including reviewing, opening, or retrieving an individual case-law or bare-act search result, which the Service Provider may count toward the applicable daily or periodic limit for that feature. (b) Where a feature is described as unlimited, that description refers to ordinary, good-faith professional use by a single User; the Service Provider may apply reasonable technical measures, including usage thresholds not disclosed to the User, to identify and prevent excessive, automated, or abusive use of any such feature, and reserves the right to decline, throttle, or suspend access in such circumstances without liability. (c) Nothing in this Clause 7.11 shall be construed to reduce any usage limit or feature access already disclosed to a User for their current plan, Trial, or Complimentary Access at the time of subscription or grant.

8. DATA PROTECTION AND PRIVACY

8.1 Governing Framework. The Service Provider processes personal data in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 together with the rules framed thereunder.

8.2 Data Collected. The Service may collect and process: the User's mobile number; subscription and payment records; case diary entries voluntarily created by the User; documents and photographs submitted for drafting; and usage metadata.

8.3 Purpose Limitation. Personal data is processed solely for the purposes of providing the Service, administering subscriptions, providing support, and complying with law.

8.4 Transmission to Third Parties. The User expressly acknowledges and consents that documents and information submitted will be transmitted to Third-Party Providers, including artificial intelligence providers and legal database providers, for the purpose of generating the requested output.

8.5 Retention. Documents submitted for drafting are retained only for such period as is necessary to generate and deliver the output, and are thereafter deleted, save where the User has expressly opted into a retention feature.

8.6 Security. The Service Provider adopts reasonable security safeguards. However, no system of electronic transmission or storage is wholly secure, and the Service Provider does not warrant absolute security.

8.7 Privacy Policy. A separate Privacy Policy, published at https://emunshiji.in, forms an integral part of these Terms.

9. CONFIDENTIALITY AND PRIVILEGE

9.1 The Service Provider shall maintain the confidentiality of Confidential Material and shall not disclose it to any person save (a) to Third-Party Providers as necessary to deliver the Service, (b) as required by law or by order of a competent court or authority, or (c) with the User's consent.

9.2 Privilege — Express Acknowledgement. The User acknowledges that: (a) the law relating to advocate–client privilege under Sections 132 to 134 of the Bharatiya Sakshya Adhiniyam, 2023 (erstwhile Sections 126 to 129 of the Indian Evidence Act, 1872) in the context of transmission of privileged material to third-party technology systems is not settled; (b) the Service Provider gives no assurance that privilege is preserved in respect of any material transmitted through the Service; (c) the User must exercise independent professional judgment as to what material it is proper to submit; (d) the User shall not submit material where loss of privilege would prejudice their client.

10. INTELLECTUAL PROPERTY

10.1 Service Provider's Rights. All rights in the Service, including its software, design, brand, name, logo, and compilation of content, vest in the Service Provider and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable laws.

10.2 User Content. The User retains all rights in documents and information submitted by them. The User grants the Service Provider a limited, non-exclusive, royalty-free licence to process such material solely for the purpose of delivering the Service.

10.3 AI Output. Subject to payment of applicable fees, the User may use AI Output for their professional purposes. The Service Provider makes no representation as to whether AI Output is capable of copyright protection under Indian law, or as to the ownership of copyright therein, the position in respect of machine-generated works being unsettled.

10.4 Third-Party Content. Content retrieved from Indian Kanoon or other third-party sources remains subject to the rights of the respective owners. Judgments and statutes of the Government of India are subject to the exclusions and provisions of Section 52 of the Copyright Act, 1957.

10.5 Restrictions. The User shall not reproduce, distribute, or commercially exploit the Service or any part thereof, nor use it to build a competing product or service.

11. LIMITATION OF LIABILITY

11.1 Service Provided "As Is". The Service is provided on an "as is" and "as available" basis, without warranty of any kind, express or implied, save as expressly stated herein and save as cannot be excluded under applicable law.

11.2 Exclusion of Indirect Loss. To the fullest extent permitted by law, the Service Provider shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including without limitation loss of profit, loss of client, loss of reputation, loss of opportunity, loss of case, adverse costs, or professional consequences, howsoever arising.

11.3 Financial Cap. Subject to Clause 11.5, the aggregate liability of the Service Provider arising out of or in connection with the Service, whether in contract, tort, statute, or otherwise, shall not in any event exceed the greater of (a) the total subscription fees actually paid by the User to the Service Provider in the three (3) months immediately preceding the event giving rise to the claim, or (b) Rupees Five Thousand (₹5,000).

11.4 Specific Exclusions. Without limiting the generality of the foregoing, the Service Provider shall not be liable for: (a) any error, omission, or inaccuracy in AI Output; (b) any consequence of the User's failure to verify AI Output; (c) any inaccuracy in data retrieved from Indian Kanoon or other third-party sources; (d) any failure, interruption, or discontinuation of any Third-Party Provider; (e) any interruption, delay, or non-delivery of messages through the messaging platform; (f) any loss arising from expiry of limitation, missed hearing, or missed deadline, the User remaining solely responsible for tracking all dates and deadlines, notwithstanding any reminder feature; (g) any unauthorised access to the User's device, mobile number, or messaging account.

11.5 Non-Excludable Liability. Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for fraud, or liability arising under the Consumer Protection Act, 2019 to the extent the same is not capable of exclusion by agreement.

11.6 Reminders Are a Convenience Only. Hearing reminders and case diary features are provided as a convenience. They depend upon data entered by the User and upon third-party message delivery. They are not a substitute for the User's own cause list, diary, and professional systems.

12. INDEMNITY

12.1 The User shall indemnify, defend, and hold harmless the Service Provider, its proprietor, employees, and agents against all claims, demands, proceedings, damages, losses, costs, and expenses (including reasonable legal costs) arising out of or in connection with: (a) the User's use of the Service or of any AI Output; (b) the User's breach of these Terms or of any applicable law or professional rule; (c) any document filed, served, or relied upon by the User; (d) any claim by a client of the User, or by any third party, relating to work product in respect of which the Service was used; (e) the User's submission of material which they were not entitled to submit.

13. SUSPENSION AND TERMINATION

13.1 The Service Provider may suspend or terminate access, with or without notice, where the User (a) breaches these Terms, (b) uses the Service unlawfully or abusively, (c) fails to pay applicable fees, or (d) acts in a manner that risks harm to the Service, other users, or third parties.

13.2 A User may discontinue use at any time by ceasing to use the Service and may request deletion of their data in accordance with the Privacy Policy.

13.3 On termination, the User's right to access the Service ceases immediately. Clauses 4, 9, 10, 11, 12, 14, and 15 survive termination.

13.4 The Service Provider may modify, suspend, or discontinue the Service or any feature thereof, in whole or in part, upon reasonable notice, save in cases of emergency, security risk, or third-party discontinuation.

14. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

14.1 Governing Law. These Terms are governed by and construed in accordance with the laws of India.

14.2 Amicable Resolution. The parties shall first attempt to resolve any dispute amicably by written notice to the other, and shall allow thirty (30) days for such resolution.

14.3 Arbitration. Failing amicable resolution, any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Lucknow, Uttar Pradesh. The language of arbitration shall be English or Hindi. The award shall be final and binding.

14.4 Jurisdiction. Subject to Clause 14.3, the courts at Lucknow, Uttar Pradesh shall have exclusive jurisdiction.

14.5 Consumer Remedies Preserved. Nothing in this Clause 14 shall prejudice any right of a User qualifying as a "consumer" to approach the appropriate forum under the Consumer Protection Act, 2019.

15. GENERAL PROVISIONS

15.1 Amendment. These Terms may be amended by publication of a revised version, with notice through the Service or the website. Continued use constitutes acceptance.

15.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision shall be read down to the minimum extent necessary to render it valid.

15.3 Waiver. No failure or delay in exercising any right constitutes a waiver thereof.

15.4 Assignment. The User may not assign their rights. The Service Provider may assign its rights on notice, including on any reorganisation or transfer of business.

15.5 Force Majeure. The Service Provider is not liable for any failure or delay caused by events beyond its reasonable control, including acts of God, war, civil disturbance, epidemic, governmental action, failure of telecommunications or internet infrastructure, power failure, cyber-attack, or failure or withdrawal of any Third-Party Provider.

15.6 Entire Agreement. These Terms, together with the Privacy Policy and the Refund and Cancellation Policy, constitute the entire agreement between the parties in respect of the Service.

15.7 Language. These Terms may be made available in Hindi for convenience. In the event of conflict, the English version prevails.

15.8 Notices. Notices to the User may be given through the Service, by WhatsApp message to the registered number, or by email. Notices to the Service Provider must be sent to help@emunshiji.in.

16. GRIEVANCE REDRESSAL

In accordance with the Information Technology Act, 2000, the rules framed thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer may be contacted at:

Name: Devika Srivastava Designation: Grievance Officer Email: help@emunshiji.in Address: Gold Line Residency, Anora Kalan, Faizabad Road, Lucknow, Uttar Pradesh 226010, India Telephone: +91 70224 57957

Grievances shall be acknowledged within forty-eight (48) hours and ordinarily redressed within thirty (30) days of receipt.

17. USER ACKNOWLEDGEMENT

BY USING THE SERVICE, THE USER ACKNOWLEDGES AND CONFIRMS THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS, AND IN PARTICULAR THAT:

e MunshiJi is a technology tool and does not provide legal advice;
all output is generated by third-party artificial intelligence and is not verified by any advocate before delivery;
case law, statutes, and bare-act content are retrieved from Indian Kanoon, an independent third party, and are not authored or verified by e MunshiJi;
AI output may contain errors, including incorrect citations and superseded law;
the User must independently verify and obtain advocate approval for all output before any use, filing, or reliance;
the entire responsibility and liability for any use of the output rests with the User;
the Service Provider's liability is limited as set out in Clause 11.